FAQs

Browse below for frequently asked questions, return and shipping policies, how to change or cancel your membership and much more.

Billing

How do I update my billing information? 

Our current subscription provider does not allow customers to make this change directly on the website.  We are working with our provider to create a better customer experience.  However, in the meantime, send us an email at info@akillingaffair.com, and we will help you get this updated.   

How do I change my subscription date?

Our current subscription provider does not allow customers to make this change directly on the website.  We are working with our provider to create a better customer experience.  However, in the meantime, send us an email at info@akillingaffair.com, and we will help you get this updated.   

Can I skip a month?

You bet!  We are very flexible just send us an email with your requests and we will take care of it on our end. 

What if my credit card failed? 

Our subscription provider does not allow customers to recharge a card or change the billing directly on the website.  We are working with our provider to create a better customer experience.  However, in the meantime, send us an email at info@akillingaffair.com, and we will help you get this updated.   

Shipping

Where are you located and can I pick it up myself?

We are in Fort Myers Florida at 3608 Evans Avenue.  While we are not a storefront you absolutely can pick up the package from our office.  Please email us in advance an approximate time frame you will be stopping by to assure we will be there. 

What carrier do you use? 

We use USPS for almost all of our shipping needs.  However, there are times we will use UPS as well. 

Do you ship internationally? 

Yes, we do.  If at check out you are not able to get a rate send us an email at info@akillingaffair.com

How can I track my package? 

You will receive an email with a tracking number 24 hours prior to your shipment leaving our shop in Fort Myer Florida.  

What if I never got my package? 

If we shipped your package and for some mysterious reason, the package never arrives at your door we will reship your package at our cost after 30 days for US orders and 60 days for international orders. 

What if I moved and forgot to change my address or typed the wrong address in when I placed my order?  

As soon as you notice the error please send us an email at info@akillingaffair.com.   While AKA is not responsible for lost packages due to these types of errors we will do everything we can to make sure you get your game! 

Cancelations and Refunds

How do I cancel my subscription?

Just send us an email at info@akillingaffair.com within 24 hours of your renewal and we will take care of all the details for you.    If it is less than 24 hours and we have already shipped your package we cannot cancel or refund the package.  

What is your refund policy? 

We honor refunds within 24 hours of your purchase.  You must email us immediately at info@akillingaffair.com  

Are there any fees to cancel my subscription?

No, you can cancel and change your subscription anytime within 24 hours of the renewal date.